The extended support service provided by HPE Software for its products will ensure that your organization benefits from the full potential of the best tool suite in the market.
Our support team will manage for you all the incidences related with tools such as HP Application Lifecycle Management, HP LoadRunner or HP Business Service Management. With the custom development packages, you will have corrective and evolving support on your platform.
Phone customer support in Spanish
Our operators are available from 9 to 5 (GMT+1) in a dedicated phone number, so you will not have to wait. They will register new incidents, or follow up already existing ones for you.
You will be able to register new incidences 24 hours a day, 365 days a year via e-mail or ticketing platform, and you will be able to track down the status of your queries.
Service level agreements
We keep track of all our activities and communications through our ticketing system, in order to measure and ensure the service level agreements.
Corrective and evolving
The support contract includes the possibility of solving incidences, as well as of updating the plataform in order to allow the installation of new functionalities and parametrizations.
ISO/IEC 20000 certificate
Globe support service has a ISO/IEC 20000 certification, that ensures the fulfilment of the most demanding quality standards in service management of the industry. With us, you are in good hands.
Pay for what you use
Because not all clients are the same, not all support contracts should be the same. The basic support service can be complemented through variable costs for evolving services.
The extended support combines the services of maintenance, ongoing support, and development.
Access to the maintenance and ongoing support platform is granted through an annual payment, and the evolving charges are billed by hour packages.
The size of development hour packages is adapted to your needs, and it allows clients with small platforms to acquire an extended support service that will suit your needs at an affordable price.